We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as the policy will give you important information and guidelines about your rights and obligations, concerning any purchase you make through us. We make every effort to service the order/s placed with us as per the specifications, defects, product code mentioned against each product and timelines. If due to any reason, unavoidable circumstances or beyond the limitations of the SKC'S the order is not shipped by us, then the order shall be cancelled and refunded.
- Any issues with regard to product, return or refund should be intimated within a day or two.
- The order returned must accompany all the bills, tags, accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered.
- Any stains, turmeric stains on cloth etc cannot be refunded.
- Returned product should be packed well and couriered by customer.
- Any damages in the product or damages in transit during return cannot be refunded.
- If product is available we will exchange the product instead of refund.
- The product should not be returned beyond the required return date by the customer.
The order may be cancelled before shipment due to any of the following reasons:
- The specific product/model is out of Stock.
- The shipping address is not serviceable.
- Any other reason beyond the control of SKC'S Silks.
The orders may be cancelled post shipment and delivery due to any of the following reasons:
- Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- Please connect with us via email or call.
- We will validate the request by checking the condition of the product and shall take the request for exchange or refund.
- Ensure to collect the return address from SKC'S Silks.
- Pack the product properly and label the product with the order number, return address and your address.
- Follow the instructions of SKC'S Silks customer support carefully for packaging and returning the product using courier services.
- Ensure that the awb / tracking number is shared with SKC'S Silks customer support.
- The order shall be considered for refund only if the seller receives the product in undamaged condition.
Please ensure to pack the product properly before hand it over to courier.